1. The Escrow Process: How It Works
Our system ensures money is exchanged only when both parties are satisfied.
- Buyer Pays Securely. Buyer pays the exact listed price in-app; funds are held in escrow.
- Seller Delivers the Item. Seller is notified and may deliver the item/service.
- Buyer Confirms Receipt. Buyer confirms receipt to release funds.
- Seller Gets Paid. Funds released to seller minus Swivel's service fee.
2. Swivel's Service Fee (Seller-Paid)
Our standard service fee is 4% of the final sale price. The fee is always shown before listing and automatically deducted from payouts.
3. Aggregated Batch Payouts to Sellers
To protect both buyers and sellers, Swivel utilizes a 24-hour batch-settlement payout model:
- Aggregated Batch Settlement: Instead of immediate individual transfers for every single transaction, confirmed earnings are held securely in a pending state and aggregated daily.
- MoMo & Transfer Fee Reduction: Paying in accumulated batches dramatically reduces payout transaction fees and Mobile Money (MoMo) transfer charges. Rather than paying transaction fees on multiple small withdrawals, sellers pay a single optimized fee on the entire bulk transfer, maximizing their take-home profit.
- 24-Hour Settlement Cycle: All payout balances are batched and transferred automatically to your registered Mobile Money wallet or bank account within 24 hours of buyer confirmation.
- Transparent Tracking: Sellers can view the real-time status of their payouts (Pending, Processing, Paid, or Batch IDs) directly in the order tracking dashboard.
4. Disputes and Refunds
If an item is not as described or never arrives, do not confirm receipt. Initiate a dispute to freeze funds and start mediation. Refunds resolved in favor of the buyer will deduct the 4% non-refundable fee.